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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rosalita ARRUDA

June 17, 2026

5  out of  5
rating by Rosalita ARRUDA
"Wow I was full of Joy for the amazing customer service that was given to me by Ashley this young lady is so kind and understanding I felt so relaxed and full of joy I went more then a dozen of car insurance companies then I tryed state Fram where Ashley were and WOW I was Bless to have got Ashley I was at the point of giving up I truly feel Jesus sent Ashley to me thank you Jesus for Ashley and most of all STATE FRAM. MAHALO Much..."
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Aurora Thomas

June 13, 2026

5  out of  5
rating by Aurora Thomas
"I am very pleased to have met Keiko! She is very friendly and informative. I highly recommend her, she is very professional and made the process of getting auto insurance easy!"
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Isami Yoshihara

June 6, 2026

5  out of  5
rating by Isami Yoshihara
"This morning, I realized I hadn't received my auto insurance ID card. When I called the agency, I was told that it was cancelled last December because of non-payment, which I thought I had it on auto payment. Long story short, I contacted Keiko Pacheco - State Farm Insurance Agent, and Ashley patiently walked me through the process. With 45 minutes, I had my new policy. Ashley, mahalo for your friendly approach in working with a kupuna!"
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Ed Yee

May 29, 2026

5  out of  5
rating by Ed Yee
"Due to some unfortunate incidents recently I requested some help from Keiko and Wally from the State Farm Team. The both of them were very easy to work with and very knowledgeable!! They answered all the questions I had promptly and were very helpful in getting things settled for me!! Thanks guys!!"
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Alan Nguyen

March 2, 2026

5  out of  5
rating by Alan Nguyen
"I had the best customer service! Keiko Pachecos was so nice and easy . She answered every question I asked properly and gave me a good run down for what I’m paying . I do t wanna deal with anybody else but her . Highly recommend you ask for her !"
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Jeffrey Masui

February 26, 2026

5  out of  5
rating by Jeffrey Masui
"It was great working with Ashley starting and adding my motorcycles to my insurance policy. Very professional and efficient!"
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リリカ

February 25, 2026

5  out of  5
rating by リリカ
"Very smooth and easy to understand. Made me feel safe."
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Mai-lyn Marrufo

February 17, 2026

5  out of  5
rating by Mai-lyn Marrufo
"Super fast service! So helpful, nice, and great customer service."
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Jaedon Cox

February 12, 2026

5  out of  5
rating by Jaedon Cox
"Amazing helped me with everything and walked me thru it"
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Laakea Albano

January 22, 2026

5  out of  5
rating by Laakea Albano
"I had an amazing experience with State Farm. Their customer service was genuinely top‑tier — friendly, patient, and incredibly easy to work with. I needed to get an imported car insured, which I expected to be a headache, but they made the entire process simple and stress‑free.

The best part? They saved me a ton of money. I went from paying over $200 a month with my previous insurer to around $60 a month with State Farm. The switch was fast, smooth, and honestly a huge relief.

If you’re looking for great service and real savings, State Farm delivered both for me."
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Kailani Jabour

January 22, 2026

5  out of  5
rating by Kailani Jabour
"Keiko is a great agent, kind, helpful, professional, very easy to talk to so I could get my insurance policy. Glad I had the pleasure of talking with her. Thank you Keiko"
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Chuck Lee

January 16, 2026

5  out of  5
rating by Chuck Lee
"Ashley from Keiko Pacheco's office always provides exceptional service. She is most patient and understanding when dealing with me. She is a definite asset to State Farm!"
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Deanna Frank

December 31, 2025

5  out of  5
rating by Deanna Frank
"I had some questions regarding my home owner's policy and Ally promptly replied back to my email and left a message on my cell phone. When I called her back, she patiently went through my policy with me and revised/updated the policy to my satisfaction and my comfort level. Thank you Ally for all your assistance!"
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Kimi Tsuchida

December 31, 2025

5  out of  5
rating by Kimi Tsuchida
"Ashley has been great support and helping me! Thank you for your patience, Ashely!
Also, she has given me quick responses and kind."
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Steven Hobaica

December 23, 2025

5  out of  5
rating by Steven Hobaica
"Ashley was super friendly and helpful! Appreciate all of your help."
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XL RiDeR

December 16, 2025

5  out of  5
rating by XL RiDeR
"Made a payment over the phone for my
Auto Insurance. I was helped by Ashley.
Very friendly, and processed my payment
quickly."
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Debbie Yonting

December 11, 2025

5  out of  5
rating by Debbie Yonting
"Kai was very helpful and explained well on wha had to be done.
Thank you"
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koichi sawamura

December 4, 2025

5  out of  5
rating by koichi sawamura
"ケイコサン アイサン
ハワイに置いてある車両保険で、今回初めてお世話になりました。日本語で親切に対応して頂き有難うございました。一度契約後、事情により個人名義から法人名義に変更をお願いしましたが、快く対応して頂きました。大変信頼のおける方々です有難うございました。"
We responded:
"さわむら様
この度は、ご丁寧に、ご親切な5スターのリビューをお書きくださり、どうもありがとうございました。感謝いたしております。これからも引き続きどうぞよろしくお願いいたします。
恵子 Pacheco"
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Richard Taylor

November 21, 2025

5  out of  5
rating by Richard Taylor
"Excellent service"
We responded:
"Thank you so much Richard for taking the time out of your busy schedule to leave us a five-star review! It was a pleasure assisting you with your auto insurance needs. If there is anything else we can do to help, please let us know. Keiko"
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Mike Young

October 21, 2025

5  out of  5
rating by Mike Young
"Keiko was very prompt and returning my call. She was extremely polite, friendly, and willing to help with my insurance needs. She was knowledgeable of all the details and setting up a policy and she explained discrepancies that I did not understand. She made me feel comfortable and secure, knowing that I was getting the perfect policy for my new car. I am very grateful for her assistance and feel confident. I have the best insurance that I need. Harry Young."
We responded:
"Thank you so much Harry for taking the time to write a kind review and rate us a 5 Star! It was a pleasure speaking with you and assisting you with your auto insurance policy. Please let us know if there is anything else we can do to help. We appreciate you. Thank you again. Keiko"
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Leslie M

October 8, 2025

5  out of  5
rating by Leslie M
"Ashley V. made my call to State Farm Keiko Pacheco office comfortable and informative. She has excellent customer service skills."
We responded:
"Thank you so much for taking the time to share your kind and positive feedback and giving a five-star rating for our customer service team member Ashley! We sincerely appreciate it. If there is anything else we can do for your insurance needs, please let us know! Keiko"
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Lia C.

September 30, 2025

5  out of  5
rating by Lia C.
"Keiko was so easy to work with. She made the process painless, from quote to binding coverage…and she saved me money on my auto and homeowners insurance."
We responded:
"Thank you so much Lia for taking the time to write and leave a 5 Star Review! It was a pleasure assisting you with your insurance needs. If there is anything else we can do to help, please let us know!
Keiko"
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Jessica Skeldon

September 15, 2025

5  out of  5
rating by Jessica Skeldon
"Keiko is wonderful to work with and her team is amazing! They are all very professional and knowledgeable. I highly recommend her office for all your needs!"
We responded:
"Thank you so much for your 5-star review! My team members and I appreciate you and your kind words!

Keiko"
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Alena Markova

February 11, 2025

5  out of  5
rating by Alena Markova
"I had an amazing experience with Keiko this month! She was incredibly knowledgeable, patient, and took the time to walk me through all my auto insurance options to ensure I got the best coverage at a great rate. Keiko made the entire process smooth and stress-free, answering all my questions with clarity and professionalism. It’s clear she genuinely cares about her clients and goes the extra mile to provide top-notch service. If you need auto insurance in Hawaii, I highly recommend reaching out to Keiko at State Farm!"
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Sean Shiroma

December 26, 2024

5  out of  5
rating by Sean Shiroma
"Keiko was very helpful and took the time to explain and answer all of our questions!"